A useful place to start

What do you need help with?

Account and sign-in

Include your account email, the error you see, and the steps that led to it. Tell us your device model, operating-system version, and app version when you can.

Scenarios and collaboration

Tell us which scenario, response, or recap is involved and what you expected to happen. A screenshot can help; cover information about other people that is not needed.

Cues and purchase issues

Include the product, purchase date, platform store, and transaction identifier if available. Refund requests are handled by the store according to its policies.

Reports, blocks, and appeals

Use the app’s report control for content or users. You can block a user and submit moderation appeals in the app. If those controls are unavailable, email us with the relevant item and issue.

Your information

Privacy or account closure?

The current “Delete account” action disables sign-in. It does not automatically erase stored content or files. For a data-removal request, email us and identify the account or content concerned.

Please never send passwords, payment-card details, or unrelated private information.